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At Security Expert Superstore, we ensure we have the widest collection of security products and accessories to suit all kinds of taste and functions.  To buy, simply browse the website and choose your favorite products.

Will I receive any order confirmation after placing an order?

Yes, you will! An order confirmation with order summary will be sent to you via Email right after you have placed your order with a successful transaction.

I have ordered and confirmed payment. What should I do next?

Well, you are all caught up! All that is left to do now is wait for your parcel to arrive at your doorstep.

On the side note, you will be receiving an Order Number and a confirmation email upon a successful transaction. You may also use the Order Number to track the progress of your order on our Order Tracking Page , and as reference to our Customer Service Representative given if you have any further inquiries regarding your order.

How can I order without an account on your website?

We strongly advise you to sign up a account before making any purchases. Some discount codes only applicable if you are logged in to yourount and we do not want you to miss out on our special discounts and promotions. Click hereto sign up! It will only take you 2 minutes.

However, needless to worry, you absolutely can order on Lazada without an account:

  1. Choose the product you want and proceed to checkout.
  2. At Email Login step, enter your email address and choose "Continue without password"

Can I call you to place an order?

Given if your choice of payment method is Cash On Delivery, you may contact us and we can place your order for you.

For other type of payment methods, you may call us for step-by-step assistance on how to place order. We are not able to place an order for you if your choice of payment method is as listed above for your security reasons.

How to remove an item in your shopping cart?

Will I receive any order confirmation after placing an order?

An order confirmation with order summary will be sent to you through email right after you have placed your order.
We will also send email notifications to keep you updated frequently on your order status.

I am unable to add my selected item to my cart, why is this happening?

Your selected item might have a limited stock quantity. If you are unable to select the item to your cart, there are high chances that someone else already did and the product is now out of stock. Kindly refresh the page after¬ for the stock to be updated and you may try again.

I have selected an item to my cart earlier but it has disappeared from my cart and I couldn’t find the item anymore?

If your chosen item has disappeared from your cart, it is most probably because it has run out of stock. Please refresh your page after 30-60 minutes for the stock to be updated. If the product still shows “in-stock” but you couldn’t purchase it, please contact us for further verification.

If I added the item in my cart, does it confirm my booking on that item?

When you added your desired item to the cart, it does not guarantee your booking of the item. If you do not proceed to checkout and made payment immediately, your item still is subjected to change in stock, price and discounts rule.

Our Sales Policy and Warranty

How to check product warranty?
You can check product warranty through:

Warranty card inside your package
Under tab Specifications on product page

How do I go about servicing my product?
Please send the product(s) directly to the respective Service Center stated on the warranty card. For a prompt warranty claim kindly include all the accessories, warranty card and tax Invoice.

Invalid returns will not be processed and will be sent back at customer's cost.

Where are the warranty centers?
Please refer to the manufacturer (or service center) details on the warranty card included with your product.

If there is no warranty card, please check the user manual or product packaging for more details.

In case you still cannot find your Warranty Center, feel free to reach out to us at and we'll be more than happy to assist you.

How long does it take to repair my product?
If your item is within warranty duration, we will process your repair request in accordance with our supplier. It takes about 30 days depending on each supplier.

If my product is within warranty duration, do I need to pay for repairs?
If your product is within warranty duration and is damaged by mechanical or electrical systems, you don't have to worry about the repairing cost. We will cover it.

If my product is out of warranty duration, do I need to pay for repairs?
If your product is out of warranty duration, you will be responsible for repairing cost. 
We suggest you to repair the product at the warranty center authorized by the manufacturer (the warranty center on your Warranty card) for better quality services.

Delivery and Shipping

How do I track my order status?

You can track your order online 24 hours/7 days by following these steps:

  1. Login into your account
  2. You will see the Dashboard and status of your orders. Its that simple.

I can't track my order on courier tracking page. What I need to do?

If you are unable to track your package on the courier tracking page, your parcel might have just been handover to our respective courier partner. The tracking information with our logistic partners will be available within 24 hours after shipping

Please contact us at with your order number and the item’s details if you are still unable to track your parcel by the following business days after item has been shipped out. We will assist you to resolve the issue with immediate action.

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